Privacy Policy
1. Introduction
RTExpress Pty Ltd (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you use our website, services, or interact with us. By using our services, you consent to the terms outlined in this policy.
2. Definitions
- Personal Information: Any information that can identify you, such as your name, address, email, phone number, payment information, and identification details.
- Sensitive Information: Includes information about your race, health, sexual orientation, or any other sensitive data, which we do not typically collect.
- Data Controller: RTExpress Pty Ltd, responsible for determining how personal data is processed.
- Cookies: Small files placed on your device by our website to collect and track information.
3. Information We Collect
We collect the following types of information:
- Personal Information: Name, email, phone number, postal addresses, and identification (such as driver’s license) for booking and delivery.
- Payment Information: Credit card or banking details necessary for processing payments.
- Technical Information: IP address, browser type, device information, and cookies to monitor website activity and improve user experience.
- Usage Data: Information on how you use our website and services, including browsing history, interaction with our services, and preferences.
We may also collect information via third-party providers to help verify identity and fraud prevention and ensure compliance with regulations.
4. How We Collect Information
- Directly from you: Through website forms, phone calls, emails, or customer support inquiries.
- Automatically: Using cookies and tracking technologies when you visit our website or use our app.
- Third Parties: From our delivery partners, payment processors, and marketing affiliates.
We collect your personal information when it is reasonably necessary to provide our services or comply with legal obligations.
5. Use of Your Personal Information
We may use your information for:
- Service Delivery: Processing bookings, managing deliveries, and providing customer service.
- Payment Processing: Facilitating secure transactions via third-party payment providers.
- Communications: Sending you booking confirmations, status updates, and notifications about service-related issues.
- Marketing: If you have opted in, we may send newsletters, promotions, or special offers.
- Analytics: Monitoring website usage to improve performance, security, and user experience.
- Legal Compliance: Meeting our legal obligations, including responding to legal requests and enforcing agreements.
6. Legal Basis for Processing
We rely on the following legal grounds for collecting and processing your information:
- Contractual Necessity: Processing your personal data to fulfill our agreement to provide courier services.
- Consent: You have provided your consent for marketing communications.
- Legal Obligation: Compliance with regulatory requirements such as record-keeping and tax obligations.
- Legitimate Interests: For purposes such as improving service quality and business operations, provided it doesn’t infringe on your rights.
7. Sharing of Information
We may share your personal information with:
- Third-Party Service Providers: Including payment processors, couriers, and technology providers.
- Legal Authorities: When required by law, to comply with legal requests or in response to investigations.
- Business Partners: In the event of a business transaction, such as a merger, acquisition, or asset sale.
- Affiliates: To provide joint services or improve our operations, with your consent where required.
We require these third parties to adhere to strict privacy and confidentiality obligations aligned with this policy.
8. Data Security
We implement appropriate technical and organizational security measures to safeguard your personal information, including:
- Encryption: Secure transmission and storage of sensitive data.
- Access Control: Limiting access to authorized personnel only.
- Regular Security Audits: To identify and mitigate risks.
However, while we strive to use commercially acceptable means to protect your data, no system is completely secure, and we cannot guarantee the absolute security of your data.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, financial records may be retained for seven years in compliance with tax obligations.
10. Your Rights
Choice and Consent: Providing us with your personal information is optional to you. You can choose not to provide personal information, however we may not be able to provide you with some or all of our services. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy or opting out of any electronic marketing using the functional unsubscribe facility.
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) (Privacy Act). We will not charge you for making the request for access, however we may charge for our reasonable out-of-pocket expenses in providing the information to you, for example if there is a large volume of material and it is requested in hard copy. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints: If you believe that we have breached Privacy Act, including any of the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the complaint. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy any alleged breach and any other action we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database, or opt out of any communications, please contact us at the details below.
To exercise your rights, please contact us at support@rtexpress.com.au.
11. Cookies and Tracking
We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us understand your preferences, analyze traffic, and improve our service. You can manage your cookie preferences through your browser settings.
12. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe we have collected data from a minor, please contact us, and we will take steps to remove such information.
13. Third-Party Websites
Our website may contain links to third-party websites, which are not covered by this Privacy Policy. We are not responsible for the privacy practices of these websites and recommend reviewing their privacy policies independently.
14. Amendments
This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our Site or the App following any amendments indicates that you accept the amendments. You should check the Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.
For questions or notices, please contact us at:
RTExpress
ABN: 64 934 867 623
Wyong, NSW, Australia, 2259
support@rtexpress.com.au
Who we are
Suggested text: Our website address is: http://rtexpress.com.au.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.